This is the written version of the Bloom Promise: no forms, no arguing, no “terms apply” fine print designed to wriggle out of it. If something’s wrong with your order, tell us and we’ll fix it.
Your Return Window
You can request a return or refund up to 7 days after your order is marked delivered. This is the same window shown on your own order-tracking page, so there’s never a surprise cutoff.
What Qualifies
We’ll make it right for any of these:
- Wrong item delivered — you received a different product than you ordered.
- Item damaged or spilled — the bag was damaged or opened in transit.
- Quality not as expected — this is the Bloom Promise itself: if the coffee doesn’t bloom, it isn’t fresh, and we’ll stand behind that.
- Missing item — part of your order didn’t arrive.
- Any other issue — tell us what happened and we’ll review it.
How to Request a Return
Open the tracking link we sent you after checkout (bloomcof.com/track/…) and use the “Request Return” option on your order once it’s marked delivered. Tell us the reason and any details — photos help a lot if a bag arrived damaged. We review every request and get back to you directly on WhatsApp or by phone.
No account or login is needed — your tracking link is all the proof of purchase we need. Keep it safe; it’s also how you’ll follow the outcome of your return.
Coffee Is a Food Product
Because our coffee is a consumable, we don’t ask you to ship a used or opened bag back to us for most issues — that would cost you time and us the same bag twice over. Instead, tell us what went wrong (with a photo if you can) and we’ll sort out a replacement or refund directly. We may ask for the bag back only in clear cases of a wrong item or a factory-sealed, unopened bag.
Cancelling Before Delivery
You can cancel an order free of charge any time before it’s handed to the courier — use the “Cancel Order” option on your tracking page. Once an order has moved to preparing/shipped, it can no longer be cancelled; if you’ve changed your mind by then, let it arrive and request a return instead.
Refunds
Since every order today is Cash on Delivery, there’s no card to refund to. An approved refund is paid back to you via bank transfer or mobile wallet (JazzCash/EasyPaisa) — we’ll ask for those details once your return is approved. Where it makes more sense (e.g. a quality issue), we’ll usually offer a replacement bag instead, shipped at no extra delivery charge to you.
One Request Per Order
Only one open return request is allowed per order at a time, so we can track it properly through to a resolution before anything new is opened on the same order.
Something wrong with your order?
Message us your order number and what happened — we'd rather hear about it than have you quietly not order again.
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